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MEET OUR TEAMS

Our teams are at the heart of Cutwel.

Customer Care

The Cutwel customer care team looks after customers from the first point of contact with Cutwel through to the last and anything in between.

We are available from 8am until 6pm Mon-Fri. We respond to enquiries, process your quotes and orders, resolve any problems that may arise, track your deliveries, and make sure that all your customer service needs are met, promptly and accurately.

We also work closely with your account managers, technical and warehouse teams to make sure that you get exactly what you need when you need it.

We are fully product trained on our ranges to help you with your enquiries and we will always go the extra mile to give you the very best customer service.

Account Managers

Our goals are to provide the highest level of customer service and to provide the best cutting tools and accessories for your application, with a view to reducing cycle times, improving tool life, and providing the best tool for the job.

All our account managers are highly trained to advise on all Cutwel products and are ready to respond to any enquiries you may have.

We take pride in our customer relationships. We always go that extra mile to make sure you have everything you need, and you receive a first-class experience from the Cutwel team.

Internal Technical Support

We have a dedicated team of highly experienced, time-served precision engineers available to provide technical support over the phone or email from 8am to 5.45pm Mon-Thurs (4:30pm Fri).

We aim to offer the best technical product advice, help you with problems and provide cutting data support swiftly when you need it. Our team can also supply CADCAM support for more advanced queries and projects.

Application & Engineering

Our highly-skilled Applications and Engineering team travels the UK delivering on-site technical support.

Our goal is to provide the best cutting tool or accessory for your application and requirements, whether that is to reduce cycle times, improve tool life or enhance product quality.

The team is fully trained to technically support all Cutwel products, without referring back to the manufacturers, ensuring you quickly receive the information and guidance you require.

Marketing

Our role is key to ensuring that the company and its products are presented in the most effective ways.

The team consists of digital marketing specialists, graphic designers and content marketers who are dedicated to helping you find the information you need and selecting the best tool for the job via our website, social media, catalogues, email marketing and much more.

Operations

Our department is designed to be as efficient and effective as possible, ensuring you receive the correct products on time and in full.

Our high standards result in customer orders being fulfilled with a minimum of 99% accuracy. We hold £3m of stock in our warehouse with new stock replenished daily to ensure optimal stock availability for our customers.

We are also working towards a greener approach by continuously reviewing our procedures and processes to ultimately become a paperless and more sustainable operation.

Cutwel Board of Directors

Our role is key to ensuring that the company and its products are presented in the most effective ways.

The team consists of digital marketing specialists, graphic designers and content marketers who are dedicated to helping you find the information you need and selecting the best tool for the job via our website, social media, catalogues, email marketing and much more.

Finance & Credit Control

Our department is designed to be as efficient and effective as possible, ensuring you receive the correct products on time and in full.

Our high standards result in customer orders being fulfilled with a minimum of 99% accuracy. We hold £3m of stock in our warehouse with new stock replenished daily to ensure optimal stock availability for our customers.

We are also working towards a greener approach by continuously reviewing our procedures and processes to ultimately become a paperless and more sustainable operation.

Cutwel Academy

As we hold our own training and development to such high esteem, we have formed our own in-house Cutwel academy for both new recruits and existing team members to ensure a consistently high level of knowledge, innovation and service.

 

Academy

We have recently built our own dedicated training centre which features a lecture theatre and training room to facilitate our training teams.

Our training team managers nurture and develop our teams to an extremely high level of technical, sales and systems expertise in order to provide the best service levels possible.

Training

All new recruits must undertake product training to a high level before being able to service our customers. This enables staff to ensure you get the right tool for your job every time.

It is this ethos that makes Cutwel stand out from our competitors, and ensures that you can trust our staff to give you the best service and knowledge that they possibly can.

We are a £20m turnover business employing over 80 staff but retain the family values that were instilled in the business when it was formed.

 

This ethos continues today to ensure our staff feel valued, empowered, respected and part of something special.

Staff Culture

Cutwel actively promote a positive, friendly and proactive working environment for our staff to enjoy. We do this by providing high employee engagement through regular staff activities such as competitions, birthday lunches and out-of-work social functions.

These aim to not only stimulate engagement but also help with cross-departmental collaboration and unity. We believe this improves productivity and helps underpin Cutwel's original family ethos of everybody being in it together.

Celebrations

We always celebrate key milestones for our staff, be it personal or professional, which include birthdays, work anniversaries, new arrivals, retirements etc. These celebrations include presents and a special lunch for the staff member and their team.

We are extremely appreciative of the dedication that our staff show therefore it is a pleasure to give something back and provide a memorable and celebratory day for them.

Maia, one of our account manager's, celebrating her 21st birthday!

Giving Back

Fundraising is something that we feel extremely passionate about. We raise money for local and national charities on a regular basis through various fundraising activities.

Charity Events

It is important to us that we not only support people within the engineering sector, but also to support the wider community. Cutwel's staff regularly engage in fundraising events, which include marathons, boat races, bake sales, football matches and much more!

We have raised money for charities including Age UK, Comic Relief, Northorpe Hall Child & Family Trust, The Asda Foundation and more.

ESG Commitee

We have our own ESG (Ethical, Social and Governance) Committiee that is formed by our own staff to continue developing Cutwel in non-business related matters which are still vitally important.

This adds to the staff-oriented environment that we have created. Our ESG Committee decide on which charities to fundraise for, the organising of company social events and also a focused approach to making Cutwel greener and more sustainable.

Joe, one of our account manager's, taking part in a charity run!