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Internal Technical Sales Engineer

Cutwel are an engineering cutting, measuring and machine tool accessories distributor selling directly to end users across the UK and Ireland. Cutwel are UK agents for several German, Korean and Italian international manufacturers including YG-1, Korloy, Benz, Gerardi, WTO, Simtek and UFS.

Based in Cleckheaton, West Yorkshire, we are a fast-paced growing company with a unique and effective business model. We have exciting plans for future growth across each of our customer platforms and to help us achieve them we are seeking an experienced PRECISION ENGINEER to join our internal technical support team.

 

The role will include:

Responding to technical queries either directly from customers or from the internal Cutwel sales team.

Dealing with queries effectively via telephone, email or video using shop floor experience and knowledge to ensure the most appropriate product is selected and high-quality assistance given
Using your experience to identify ways of improving efficiency and productivity for customers, finding alternatives and additional products where necessary.
Liaising with suppliers to establish what new products are available and how these can benefit Cutwel, proactively promoting these and any other new product releases.
Proactively calling prospect customers seeking new business.
Working closely with our suppliers on high value special requirements. 

 

Requirements

CNC trained with good all-round knowledge of milling and turning
Experience in both manual and CNC machining
At least 5 years shop floor experience
Comfortable speaking to customers and suppliers on the phone using an appropriate, professional manner
Competent in Microsoft Word & Outlook
Good understanding of materials

 

Experience

3 years post qualified shopfloor experience

Level 3 qualified mechanical engineer

 

Personal Characteristics

Exceptional interpersonal skills (people person)
A self-motivated who is strongly motivated to succeed and able to use their initiative
Able to work as part of a fast-paced team
Team player
Good problem solver
Extremely organised
Hard working
Positive mindset 

IT Apprenticeship

 

Apprenticeship 20%

Complete learning assignments and projects as part of your apprenticeship program on time and to a high quality. 
Participate in training sessions and workshops to develop technical skills and knowledge as part of your apprenticeship program. 
Work with senior team members in the department to gain hands-on experience and insights into various IT processes and technologies facilitating your apprenticeship success. 

 

Support Desk Management 40% 

Utilise the IT support system to log, track, and resolve IT tickets and user requests promptly and effectively. 

Provide first-line support to end-users, troubleshooting hardware, software, and network issues.

Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and peripherals.

Perform routine system checks and maintenance tasks to ensure the smooth operation of IT infrastructure. 

 

 

Proactive Problem Solving 40% 

Take initiative in identifying and addressing potential IT issues before they escalate, contributing to proactive problem-solving efforts

Analyse recurring problems and trends to propose and implement solutions for long-term improvement. 

Collaborate with team members to brainstorm innovative ideas and strategies to enhance IT efficiency and effectiveness.  

Content Creator Apprenticeship

If you are a dedicated and enthusiastic individual looking to start a career in digital marketing, apply now to join our marketing team and embark on an exciting career journey!

 

A Typical Day in the Job:

The role includes a variety of learning opportunities and areas to develop in:
Prepare and launch new products
Email marketing
PR/Social Media admin
Proofreading marketing literature
Creating images/graphics
Video production
Building web pages
Search engine optimisation
Assist the department with any other tasks

 

Desired Qualities, Skills and Knowledge: 

Keen interest in Digital Technologies

Experience using Microsoft Office (Word, Excel)

Experience using Adobe Creative Suite (Photoshop, InDesign)

Good all-round level of spelling, grammar, and punctuation

Must be able to work collaboratively and have first-class oral and written communication skills

A good sense of humour and a fun, positive demeanour

Demonstrate a keenness for learning and progression

Able to work with a sense of urgency

Attention to detail with an interest in design & creativity

Grade 5/C in Math's and 4/C in English

Sorry, we currently have no opportunities, please check back later.