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Returns Information

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return unused items within 30 days of receipt for a full refund or exchange (subject to our terms).

Returns Policy

30 Day Returns Period

You have the right to return most items within 30 days of delivery for a full refund or exchange, provided the items are unused, in their original packaging, and in a resaleable condition.

Conditions for Returns

  • Items must be unused, in original packaging, with all labels and tags intact.
  • Proof of purchase (order number or invoice) is required for all returns.
  • Special order, custom-made, or engraved items are generally non-returnable unless faulty.
  • Liquid items, hazardous materials, cutting fluids are non-returnable for safety reasons.
  • Electrical items must be returned in original packaging with all accessories and manuals.
  • Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or incorrect.

How to Return an Item

  1. Contact our Customer Service team on 01924 869610 or email sales@cutwel.co.uk with your order number and reason for return.
  2. We will issue a Returns Authorisation Number (RAN) and provide return instructions.
  3. Package the item securely in its original packaging (or equivalent) to prevent damage in transit.
  4. Send the item back to the address provided with your RAN.
  5. Once received and inspected, we will process your refund or exchange (usually within 5–10 working days).

Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of receipt.

We will arrange a collection or provide a prepaid returns label at no extra cost to you.


Important: Refunds are issued to the original payment method. We reserve the right to refuse returns that do not meet our policy or are received in an unsaleable condition. Please ensure items are adequately packaged to avoid damage during transit.

How do I return my items and receive a refund?

If you want to return any items, please call 01924 869610 or email sales@cutwel.net before returning any items.

Please quote the Cutwel original invoice number, the item codes you want to return and the reason why you wish to return the items.

Once we have the correct information and the return is valid, we will email to you a Cutwel Returns Form.

Upon receipt of the Returns Form check that all the information is correct and, where indicated, complete any boxes.

 

 

Please return the items with the Returns Form, to the following address:

Returns Department
Cutwel Limited
Unit A Riverside Drive
Cleckheaton
BD19 4DH

 

 

Please note:

-  Items that are returned without a Returns Form will not automatically be refunded.

-  Cutwel reserves the right to charge an administration fee.

-  Non-stock items can be subject to a 20% restocking fee.

-  Refunds will not be provided for items purchased more than 30 days previously.

-  If your item us under warranty, Returns can be arranged by calling 01924 869610.

-  Any queries regarding missing/lost/stolen deliveries must be raised within 7 days of the expected delivery date.

 

 

 

 

On receipt of items at Cutwel a refund will be provided if:

-  Prior authorisation has been granted by a Cutwel member of staff.

-  A returns Form is received with the items.

-  The items are in the original packaging, unused and re-sellable.

-  The date of the return of the items is less than 30 days from your original receipt date.

 

If these conditions are satisfied, then a refund will be issued applying the original form of payment (credit card or on account).

 

 

A refund will not be provided:

-  If the items are not returned.

-  If the items are not returned with a completed pre-authorised Returns Form.

-  If the original delivery date was over 30 days prior to the return date.

-  If items and original packaging are not in good condition and suitable for resale at full list price.

-  If returned items have previously been fitted or clamped with associated markings.

-  In exchange for alternative items.

-  If returned items are measuring equipment that was sold without calibration that subsequently fails calibration.

-  If returned items are special, modified, or non-standard.

 

Issued Credit Notes for any reason are valid for six months from the issue date. Unused credits beyond six months will be removed from your account but can be reinstated if requested.