Returns - Engineering Tool Supplier | Cutwel Ltd
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Tooling Supplier

for the UK & Ireland

Monday-Thursday 8am-6pm
& Friday 8am-5.30pm

Returns

RETURNS POLICY – customers (website)

If you would like to speak to us regarding your order, or you are unhappy with any item and would like to return it to us, please call us on 01924 869610 (Monday – Friday 8am to 6pm). You can also email us at sales@cutwel.net. Please have your customer order number ready and we will do our best to help you with your query.

 

Full refunds will be given provided:

  • Authorisation has been granted by a Cutwel member of staff

 

  •  Authorisation will be permitted in the following circumstances:

 

o   Defective product

o   Failure by Cutwel to supply the correct products or quantity

o   Failure by Cutwel to deliver the products as agreed

o   Any other reason as agreed by a Cutwel account manager

 

  • Once a return is authorised a member of staff will email to the customer a pre-completed returns form. This returns form must be returned with the goods to Cutwel.

 

  • Authorisation will NOT be permitted in the following circumstances:

o   Product ordered incorrectly by the customer

o   Product no longer required by the customer

o   Delivery date was over 30 days previous

o   Used product or product previously fitted with associated markings

o   Special, modified or non-standard products

 

If products are returned without authorisation then a refund will not be given.

 

Refunds will not be given if returned products are not in original packaging and both product and packaging are in original good condition and suitable for resale at full list price.

 

  • Measuring equipment that is sold by Cutwel without calibration will not be accepted for refund if that measuring equipment subsequently fails calibration.

 

  • Refunds will be applied using the original form of payment (credit card or account)

 

  • Credits issued for any reason are valid for one year from the issue date. Unused credits beyond one year will be removed from your account

 

Cancellations
Please see our terms and conditions of sale for when you can cancel your order and how to return goods to us

 

We will always endeavour to help you with your purchase in any way possible.