Our team is the heart of Cutwel
Our team is focused on providing tools and solutions that improve your productivity, whilst at the same time getting to know you and the requirements of your business.
Customer Care
Our customer care team looks after customers from the first point of contact with Cutwel through to the last and anything in between.
Available from 8am until 6pm Mon-Fri, they respond to enquiries, process your quotes and orders, resolve any problems that may arise, track your deliveries, and make sure that all your customer service needs are met, promptly and accurately.
Working closely with our technical and warehouse teams along with your account manager, they make sure that you get exactly what you need when you need it. All of our customer care team are fully product trained on our ranges to help you with your enquiries and we will always go the extra mile to give you the very best customer service.
Account Managers
Our account managers provide the highest level of customer service along with the best cutting tools and accessories for your application, with a view to reducing cycle times, improving tool life, and providing the best tool for the job.
Every account manager goes through extensive training to advise on all Cutwel products and are ready to respond to any enquiries you may have. We take pride in our customer relationships. We always go that extra mile to make sure you have everything you need, and you receive a first-class experience from the Cutwel team.
Technical Support
Our dedicated team of highly experienced, time-served precision engineers available to provide technical support over the phone or email from 8am to 5.45pm Mon-Thurs (4:30pm Fri).
We aim to offer the best technical product advice, help you with problems and provide cutting data support swiftly when you need it. Our team can also supply CADCAM support for more advanced queries and projects.
Cutwel Academy
We use our own dedicated training centre which features a lecture theatre and training room to facilitate our training teams.
Our training team managers nurture and develop our teams to an extremely high level of technical, sales and systems expertise in order to provide the best service levels possible.
In-House Training
All new recruits must undertake product training to a high level before being able to service our customers.
It is this ethos that makes Cutwel stand out from our competitors and ensures that you can trust our staff to give you the best service and knowledge that they possibly can.
Staff Culture
Cutwel actively promotes a positive, friendly and proactive working environment for our staff to enjoy. We do this by providing high employee engagement through regular staff activities such as competitions, birthday lunches and out-of-work social functions.
These aim to not only stimulate engagement but also help with cross-departmental collaboration and unity. We believe this improves productivity and helps underpin Cutwel's original family ethos of everybody being in it together.
Celebrations
We always celebrate key milestones for our staff, be it personal or professional, which include birthdays, work anniversaries, new arrivals, retirements etc. These celebrations include presents and a special lunch for the staff member and their team.
We are extremely appreciative of the dedication that our staff show therefore it is a pleasure to give something back and provide a memorable and celebratory day for them.
We retain the family values that were instilled in the business when it was formed
This ethos continues today to ensure our staff feel valued, empowered, respected and part of something special.
Giving Back
Fundraising is something that we feel extremely passionate about. We raise money for local and national charities on a regular basis through various fundraising activities.
Charity Events
It is important to us that we not only support people within the engineering sector but also to support the wider community.
Cutwel's staff regularly engages in fundraising events, which include marathons, boat races, bake sales, football matches and much more!
We have raised money for charities including Age UK, Comic Relief, Northorpe Hall Child & Family Trust, The Asda Foundation and more.
ESG Commitee
We have our own ESG (Ethical, Social and Governance) Committiee that is formed by our own staff to continue developing Cutwel in non-business related matters which are still vitally important. This adds to the staff-oriented environment that we have created.
Our ESG Committee decides on which charities to fundraise for, the organising of company social events and also a focused approach to making Cutwel greener and more sustainable.